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Regular reviews of customer service are essential to customer satisfaction. Check out this list of best practices for improving customer relationship management.

What is central dispatching? Central dispatching is the term for when all dispatch functions are consolidated to one central location. Data collection technology is usually a key element — this [...]

What are stock keeping units (SKUs)? Stock keeping units (SKUs) are strings of letters and numbers used to identify products. They contain information such as manufacturer, product details, store [...]

What is poka-yoke? Poka-yoke is the term for “mistake-proofing” your business operations. The Japanese term comes from renowned manufacturing processes expert Shigeo Shingo, who is [...]

What are third-party logistics? Third-party logistics, or 3PL, is the term used for when supply chain logistics are managed on behalf of another business. How a 3PL service functions will vary [...]

What is wave picking? Wave picking is an inventory picking and packing strategy. Instead of picking items on an order-by-order basis, teams of employees pick all of each individual inventory item [...]

Efficient, lean, and smart operations are what set successful companies apart. Avoiding waste and sussing out those golden opportunities for growth propel the eager, agile business forward, but [...]

The mark of a forward-thinking company these days is automated processes. In the era of order-picking Amazon fulfillment warehouse robots and online customer service AI, businesses looking to [...]

Landed cost is the total cost of what it takes to purchase your products from your vendors. It includes everything from the original price of the product, to tariffs, to shipping and handling. [...]

Every product-centric business owner knows that a warehouse is much more than a building — it’s a vital component to your success. Optimizing your warehouse helps your business reach that next [...]