KEY BENEFITS OF SALESPAD
Increased employee productivity
Easy access to customer data
Better inventory management
Streamlined day-to-day warehouse activities
Improved sales order processing
SalesPad Desktop, DataCollection
Ohio Power Tool
Columbus, OH | www.ohiopowertool.com
Ohio Power Tool is a family-owned and operated business based out of Columbus, Ohio. Since 1983, they’ve been hard at work selling, renting, and servicing all major brands of pneumatic tools, electric tools, and hydraulic equipment. They started out as a repair shop run by the company’s founder Jim Amstutz, but have since expanded both their services and employee base. In the last eight years, they have grown from around ten employees to 29, and they’re proud of the solid growth they’ve experienced.
Ohio Power Tool’s company motto is, “We can help you find the right tool for the job,” reflecting the company’s commitment to helping solve their customers’ problems, no matter how challenging.
With that dedication to smart, savvy solutions in mind, Suzanne Amstutz, head of HR at Ohio Power Tool, needed to find the right tool for the employees at Ohio Power Tool. They needed a software solution that would help staff members be more efficient, in order to enable those staff members better serve their customers.
Ohio Power Tool has been a Microsoft Dynamics GP customer since the days of the DOS version, and while they are happy with its performance, usability became an issue as the company experienced growth.
“Dynamics GP is just so cumbersome,” says Amstutz, “and you have to click through so many screens.” The clunky interface was slowing employees down as they worked to quickly process sales orders, which is a boat no company wants to be in.
SALESPAD DESKTOP. A customer service representative at Dynamics GP suggested Ohio Power Tool look into SalesPad as a way to both enhance Dynamics GP and make Ohio Power Tool’s operations easier. So they set up a demo, and they were quickly sold on what SalesPad could do for them.
“Our business is somewhat complicated, because of all the different services we offer,” says Jay Amstutz, President of Ohio Power Tool. He was impressed, though, with how smoothly SalesPad could handle their complex business processes, and with how well SalesPad was able to handle online orders, in addition to all of the phone orders, plus bring a big improvement to their inventory management practices.
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CUSTOMER INSIGHTS, AT THEIR FINGERTIPS
Suzanne Amstutz really likes the customer lookup feature in SalesPad. That instant access to a customer’s transaction history, open sales orders, and other pertinent data have proven invaluable to Ohio Power Tool. Being able to quickly locate related documents for a customer, such as returns associated with an invoice, is another feature that Ohio Power Tool finds very useful as they work to provide the best customer experience possible.
“We have so many different kinds of interactions with our customers,” says Suzanne. “Phone orders, web orders, follow-ups...and everything we need is right there.”
“WE HAVE SO MANY DIFFERENT KINDS OF INTERACTIONS WITH OUR CUSTOMERS. PHONE ORDERS, WEB ORDERS, FOLLOW UPS...AND EVERYTHING WE NEED IS RIGHT THERE.”
– Suzanne Amstutz, Head of HR
SMOOTHER WAREHOUSE OPERATIONS
Before SalesPad, Ohio Power Tool was managing inventory the “old school way.”
“We’d just put it on the shelf,” says Jay, “and [when we needed it], it would just be there, hopefully. But, of course, it doesn’t always work out that way. Just finding stuff was often a big challenge for us.”
Since implementing SalesPad Desktop and pairing it with DataCollection, SalesPad’s native barcoding solution, the warehouse at Ohio Power Tool has been given a new lease on life. Tracking inventory has never been easier, and by using features such as multi-bin locations within the warehouse, finding the exact tool or part they need is simple for the warehouse staff.
Maintaining accuracy against sales orders is simplified through DataCollection as well; every order has a barcode on it, which makes fulfilling a much more efficient process, as every warehouse employee knows exactly what inventory is associated with every order simply by scanning the barcode. There’s no fuss or confusion. Orders are picked, packed, and shipped more efficiently.
FLEXIBLE WORKFLOWS FOR EVERY SITUATION
“We needed different processes for each of our company’s services,” says Jay. “For example, a rental requires a completely different type of transaction than something coming in for warranty work, which are both completely different from a standard online transaction. We needed a solution that could handle all of that.”
Before implementing SalesPad, handling such a variety of tasks required using multiple softwares, took much longer, and was much more complicated for the CSRs handling the transaction. If a step was missed while taking payment information in their separate payment processing software, for example, it could potentially derail the entire transaction, all with a customer waiting on the phone the whole time.
But by consolidating various services (such as payment processing) into one software solution and using SalesPad’s workflow functionality, which allows users to create customized paths for every document type and/or document scenario, Ohio Power Tool was able to greatly streamline their order processing.
Suzanne agrees. “SalesPad has helped us a lot with streamlining process, and with ease of use. It helps our staff access the data they need more quickly. It just makes everything so much easier.”