Regal Fabrics: A Customer Success Story

 In Best Practices, Blog, Order Processing

Regal Fabrics

Regal Fabrics is one of the top designers and distributors of fabrics in the country. Their focus is on providing the highest quality fabric and customer service possible, and they’ve been carrying out  this mission for more than 30 years.

When faced with the challenge of maintaining the highest product standards while exceeding customer expectations, they needed a solution that scaled with their vision. So how is it possible to offer the best customer service while simultaneously growing a business? With SalesPad Desktop, that’s how.

“Since we switched to SalesPad, order processing has gotten better. The number of transactions is always increasing, our business has been growing, and SalesPad has helped us be able to keep up with that faster pace.” – Steve Kahan, President

How SalesPad Desktop helped

Since their switch to SalesPad Desktop, Regal Fabrics has seen a lot of improvements. Order entry time decreased, accuracy increased, and inventory visibility improved drastically. Instead of clicking through ten different windows only to find a product is out of stock, inventory information is available right on the order entry screen.

These improvements have become must-haves for Regal Fabrics, helping them accomplish their mission in raising the bar for customer service. When providing a positive experience can make or break the sale, taking customer service seriously is a necessity. 

We’re thrilled about the success Regal Fabrics has seen with SalesPad Desktop. We also love finding ways to better help our customers, and we’re grateful for the chance to take a closer look at their fine establishment. Customers are the lifeblood of any business, and we know how important it is to give them the white-glove treatment. With the help of SalesPad Desktop, Regal Fabrics is able to do just that.

There’s even more success to see if you take a look at the full case study. And in case you’re short on time, here are a few key benefits Regal Fabrics gained by using SalesPad Desktop:

In the age of technology, customer service is increasingly important. We’re excited Regal Fabrics could make such a big difference for their customers, and we’re eager to see what they can do in the future.

Regal Fabrics Case Study

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