Differentiating SPS as the EDI of Choice for SalesPad
This blog post was written by Judy Weston from SPS Commerce. Learn more about SPS’s EDI solution at spscommerce.com.
It’s a different world this summer, and I missed seeing you at SalesPad PANELS and chatting about EDI and SPS. But, if there is anything we’ve learned lately, it’s how to be flexible and connect in new ways. It’s during these times when we find out what’s important, both at work and at home.
One of the things I’m hearing most from the suppliers who use SPS EDI for SalesPad is how thankful they are for a full-service approach, versus a DIY one. It’s giving them the confidence (and time back in their day) that all is well with this part of their business. Peace of mind is important, especially during this stressful time.
At PANELS, the one question I always get asked is, “What makes SPS different?” The answer is actually pretty straightforward. SPS is full-service. We aren’t just technology (although ours is great); we are also the hundreds of people and time-tested processes. This is the key to making EDI run effortlessly for the 90,000+ businesses on our retail network.
Which EDI is Best for My Business?
The second most popular question I’m asked is, “Isn’t EDI all the same?” The answer is a firm “no.” Despite what the industry jargon on EDI provider websites might say, we aren’t all the same. But, by asking the right questions, you can quickly find out exactly what they offer and how much effort is needed of your staff.
EDI is a requirement for most businesses that sell their products through distribution or retail channels. And, while there are many EDI options, the best way to find the one that fits your business is to ask the following questions:
- Is EDI a core competency? Do you want it to be?
- Does your staff have the time and skillset to do EDI well?
- Can your team add a new retailer quickly to support sales?
- When an EDI issue arises, do you know how to contact and work through the details with a retailer?
If the answer is “no” to any or all of these questions, you likely don’t want a software or managed service solution. These can be likened to an IKEA project. You receive the materials and some instructions, but the rest is up to you. If you don’t have the background skills, tools, and time necessary, you’ll end up frustrated and it will never look or work quite right.
Instead, a full-service solution, like SPS Commerce Fulfillment, is more like a white-glove service that delivers the TV to you. We place in the space, make sure it fits, and connect it to your other equipment. And we let you know that they’ll be monitoring it to make sure it’s running well for you at all times, proactively updating any software or cables to keep it current.
If this full-service approach sounds different, you’re right. All SPS customers reap the benefits of:
- Proven EDI technology, supported 24-7 by EDI experts
- Our knowledge of retailers’ current EDI requirements, so setup and ongoing updates are fast and accurate
- Ongoing monitoring of EDI transactions to proactively identify and address any issues
- Retail EDI experts who directly contact retailers when issues arise and resolve them on the supplier’s behalf
Which EDI solution integrates with SalesPad?
There is only one. It’s SPS Commerce. SPS and SalesPad have been strategic partners since 2014, and SPS is the ONLY EDI solution designed specifically for SalesPad users. That means that our EDI solution is embedded in SalesPad, so you don’t need to toggle back and forth with another solution. It’s all accessible from within SalesPad. We include an intuitive, rule-based workflow that shows exactly what is needed for each retailer and automates the steps as much as possible.
“EDI is daunting, and by working with SalesPad and SPS, we’ve been able to make it manageable and user-friendly.”
– Paul Cosaro, Managing Partner, Picnic Time Family of Brands
Any other EDI solution only integrates with the Microsoft Dynamics GP solution, not SalesPad. You would lose all the efficiencies of SalesPad and have another system to manage. If you want to learn more about SPS Commerce’s full-service EDI solution for SalesPad, watch our recent webinar, contact your SalesPad account executive, or email me.